Live Streaming Guide

If you’re experiencing issues watching the live stream, follow this guide to resolve common problems and enjoy the service seamlessly.

1. No Sound

• Check that your device’s volume is turned up and not muted.
• Ensure the volume on the live stream player is not muted.
• Try using headphones or external speakers to see if the issue persists.

2. Video Is Not Playing

• Refresh the webpage or restart the streaming app.
• Check your internet connection. A stable Wi-Fi or mobile data connection is required.
• If the stream doesn’t load, try closing and reopening your browser or app.

3. Buffering or Lagging Stream

• Lower the video quality in the stream settings (e.g., change from 1080p to 720p or 480p).
• Pause the stream for a few seconds to allow it to buffer, then resume.
• Disconnect other devices from your internet network to free up bandwidth.

4. Stream Stops Suddenly

• Reload the page or reopen the app.
• Check the church’s social media or website for updates about any interruptions.

5. Unable to Access the Stream

• Confirm you have the correct link or platform (e.g., YouTube, Facebook, or church website).
• Log in to the platform if required (e.g., your Facebook account for Facebook Live).
• If access is restricted, check for any passcodes or permissions shared by the church.

6. Out-of-Sync Audio and Video

• Refresh your page or restart the app.
• If the issue persists, try watching the stream on a different device or browser.

7. Device-Specific Tips

• On Mobile Devices:

  • Close other apps running in the background to free up resources.
  • Ensure your device software and streaming app are updated.

• On Smart TVs:

  • Restart the TV or streaming device.
  • Try watching via a connected device (like a laptop or smartphone)

Thank you for your patience! Your engagement means so much to us, and we’re committed to ensuring you have a meaningful worship experience. If you can’t resolve the issue, don’t worry—you can always watch the recording later if it’s made available.

Live Streaming Services

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